Start with the documentation
For usage and configuration questions, start with the current online manual and the frequently asked questions.
The documentation separates Windows, web and preview functionality and links to version-specific system requirements.
Contact support
If you need further assistance, contact us. Include the product version, the affected surface (Windows or web), reproducible steps, the expected and actual result, and relevant error messages.
Remove passwords, license keys, access tokens and confidential project data from messages, screenshots and log excerpts.
Remote assistance by invitation
Start a remote assistance session only when a support engineer explicitly asks you to do so. Use only the official HTTPS download and close the application when the session is complete.
Availability and scope depend on the support or maintenance agreement that applies to you.