Look it up in the manual
The English and German manual covers Windows, the web client and optional AI functions. These chapters provide useful starting points:
- Install Zeta Test Management
- Configure the web application
- Work in the web client
- Plan and review tests on the web
- Configure and govern AI
Looking for a general answer first? The frequently asked questions cover browser access, AI, licences and upgrades. The function overview helps you understand where a particular workflow fits.
Ask a specific question
Briefly describe what you want to achieve, the steps you took and what happened instead. Include the application version and whether you use Windows or a browser. For web issues, the browser and affected server environment are useful too.
A screenshot or the exact error message can help identify the problem. Remove passwords, API keys and confidential project data first. Do not send a complete project database unsolicited; an appropriate transfer can be arranged if needed.
Remote assistance by arrangement
If you need help on your screen, contact support and describe the issue. Start a remote session only once you have arranged it with the support team.
Prepare for an upgrade
Back up projects, attachments and configuration before upgrading. Check the new version with a separate project copy first. Installation packages are available in the download area.
Your purchased offer determines which support and update services apply to your licence. Read about licensing.